Returns & Exchanges

At Shackletons, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for most items in their original condition. Whether a piece doesn't fit your space or you've simply changed your mind, our team is here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer service team with your order number and the reason for your return.

• 2.
  Prepare the Item

  Carefully repackage your items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included.

• 3.
  Schedule Collection or Drop-off

  For smaller accessories, use our prepaid shipping label at any authorized drop-off point; for large furniture pieces, our white-glove team will contact you to schedule a professional collection.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods to confirm they meet our quality standards, your refund will be processed to your original payment method within 5-7 business days.